Privacy Policy - Nous ARK

Introduction

Nous ARK Research Center ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect your personal information. This policy complies with GDPR (EU), CCPA (US), Privacy Act (Australia), and DPDP Act (India).

Information We Collect

Information You Provide:

Account details (name, email, phone, password)
Birth date, time, and location, used to generate your astrological chart
Profile information and content you create
Payment information (processed securely by third parties)

Automatic Collection:

Device information and usage data
Location data (with your permission)
Cookies and similar technologies

How We Use Your Information

We use your information to:

Provide and improve our app
Process transactions and communicate with you
Personalize your experience
Ensure security and prevent fraud
Comply with legal obligations

Legal Basis (EU users): We process data based on consent, contract performance, legal obligations, or legitimate interests.

Sharing Your Information

We share information with:

Service providers (hosting, payment processing, analytics)
Legal authorities when required by law
Other parties with your consent

We do not sell your personal information.

Your Rights

All Users:

Access, correct, or delete your personal information
Opt-out of marketing communications

EU Users (GDPR):

Data portability, restrict processing, object to processing, withdraw consent
Lodge complaints with your data protection authority

California Users (CCPA):

Know what data is collected and shared
Opt-out of data sharing
Non-discrimination for exercising rights

Australian Users:

Access and correction rights
Complaint to OAIC (oaic.gov.au)

Indian Users:

Access, correct, erase, and port your data
Contact our Grievance Officer

To Exercise Your Rights: Email customersupport@kairoico.com or use in-app settings. We respond within 30-45 days.

Data Security & Retention

We use encryption, access controls, and security measures to protect your data. We retain data only as long as necessary for our services and legal obligations, then securely delete it.

Children's Privacy

Our app is not for children under 13 (US), 16 (EU), or 18 (India for certain processing). We don't knowingly collect children's data.

Cookies

We use cookies for functionality, analytics, and advertising. You can manage cookies in your browser settings. EU users: we get consent for non-essential cookies.

Delete Your Account

To request deletion of your account and associated personal data, email customersupport@kairoico.com from the email address associated with your account, with the subject line "Account Deletion Request." We will process your request and confirm deletion within 30 days.

Updates

We may update this policy and will notify you of material changes via email or in-app notice.

Contact Us

For any privacy questions, requests, or concerns, please contact us at customersupport@kairoico.com.

Address: Sakala tn 7-2, Kesklinna linnaosa, Tallinn, Harju maakond, 10141, Estonia

Regulatory Complaints:

EU: Local Data Protection Authority (edpb.europa.eu)
California: California Attorney General (oag.ca.gov)
Australia: OAIC (oaic.gov.au)
India: Relevant authority